Payment Policy

Return Policy

 

1. Returns and Exchanges:

Pure Di Casa is committed to providing quality products and customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process that complies with the Australian Consumer Law (ACCC) and consumer protection regulations.

 

2. Eligibility for Returns:

You may be eligible for a return or exchange if:

• The item is defective, damaged, or faulty upon receipt.
• The item does not match the description provided on our website.
• You have received the wrong product.
Please note that for hygiene reasons, face masks cannot be returned unless they are found to be defective or damaged upon arrival.

 

3. Return Timeframe:

You must initiate the return process within 14 days of receiving your order. Returns requested beyond this timeframe may not be accepted.

 

4. Return Process:

To initiate a return, please follow these steps:

• Contact our customer support team at support@puredicasa.com within the 7 day return window.
• Provide your order number, a detailed description of the issue, and any relevant supporting documentation (such as photos of the defect or damage).
• Our customer support team will review your request and provide instructions on how to proceed.

 

5. Return Shipping:

If your return is approved, we will provide you with a return shipping label (for customers within Australia) or instructions for international returns. Return shipping costs will be covered by us in cases where the return is due to a defect, damage, or incorrect item.

 

6. Return Shipping:

Once we receive the returned item and confirm its eligibility, you will have the option to choose between a refund or exchange. Refunds will be issued using the original payment method.

 

7. Payment Methods and Refunds:

For payments made via credit card, debit card, or Moto, the refund will be processed back to the original payment method used during the purchase. For payments made through Afterpay, the refunded amount will be managed in accordance with Afterpay’s refund policy.

 

8. Change of Mind:

If you change your mind about a purchase and would like to return the item, a restocking fee may be applicable. The restocking fee will be deducted from your refund amount.

 

9. International Returns:

Customers outside of Australia are responsible for any customs duties, taxes, or fees associated with returning items to us. Please follow our return process as outlined above, and our customer support team will guide you through the international return procedure.

 

10. Contact Information:

For any questions or concerns about our return policy, please reach out to our customer support team at [customer support email] or [customer support phone number].

 

11. ACCC Compliance:

Our return policy is designed to comply with the Australian Consumer Law (ACCC) and consumer protection regulations, ensuring fairness and transparency in the return process.

 

Please note: This return policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.