Refund & Returns Policy

Refund & Returns Policy – Australia

We value your satisfaction and aim to provide high-quality products and service. Please read our returns and warranty policy carefully before making a purchase.

7-Day Returns for Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, you are eligible for a refund or exchange within 7 days of delivery. To request a return, please contact us within this period with:

• • Your order number

• • A clear description of the issue

• • Supporting photos of the defect or damage

Returned items must be unused and in original condition. Once approved, we will provide return instructions and process your refund or exchange promptly.

Change of Mind

Due to the nature of our products, we do not offer refunds or exchanges for change-of-mind purchases. Please choose carefully.

12-Month Fair Use Warranty

We offer a 12-month warranty on eligible products for defects in materials or workmanship, under conditions of fair use and proper care.
This warranty does not cover:

• • General wear and tear

• • Damage from misuse, neglect, or failure to follow care instructions

• • Modification or use of the product beyond intended purpose

To make a warranty claim, please email us with proof of purchase and photos of the issue. We may request the item be returned for assessment.

How to Contact Us

Email: help@puredicasa-com
Returns must be authorised by our team prior to sending. Unauthorised returns will not be accepted.