Shipping Policy

1. Shipping Information:

Pure Di Casa is committed to providing reliable and timely shipping for all orders. We offer shipping services to customers within Australia, as well as to the USA, UK, and New Zealand. Our products include face masks, essential oils, home decor, and jewelry.

2. Processing Time:

Orders are typically processed within 1-2 business days from the time of purchase. During peak seasons or promotional periods, processing times may be slightly longer.

3. Shipping Options:

We offer a range of shipping options to cater to your preferences and needs:

• Standard Shipping: Estimated delivery time within Australia is 7-10 business days. International delivery times vary based on the destination country.
• Express Shipping: Available for both domestic and international orders. Estimated delivery time within Australia is 3-5 business days. International delivery times vary based on the destination country.

4. Shipping Costs:

Shipping costs are calculated based on the destination, weight, and dimensions of the items in your order. The exact shipping cost will be displayed at checkout before you complete your purchase.

5. Tracking and Notifications:

We provide tracking information for all orders, allowing you to monitor the status of your package in real-time. You will receive an email notification with your tracking number once your order has been shipped.

6. Customs and Duties:

For international orders, please note that customs and import duties may be applicable based on the regulations of the destination country. These charges, if any, are the responsibility of the customer and are not included in the purchase price or shipping cost.

7. Address Accuracy:

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or misplacements caused by incorrect or incomplete addresses provided by the customer.

8. Shipping Delays:

While we make every effort to ensure timely delivery, there may be unforeseen circumstances that could lead to shipping delays. These circumstances could include natural disasters, public holidays, or other events beyond our control. In such cases, we will communicate any expected delays to customers as soon as possible.

9. Lost or Damaged Items:

In the rare event that your order is lost or arrives damaged, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue and provide a suitable solution.

10. Returns and Refunds:

For information regarding returns and refunds, please refer to our separate Returns and Refunds Policy.

11. Contact Information:

If you have any questions or concerns about our shipping policy, please contact our customer support team at support@puredicasa.com

12. ACCC Compliance:

We are dedicated to adhering to the Australian Consumer Law (ACCC) and consumer protection regulations. Our shipping policy is designed to ensure transparency, fairness, and compliance with these regulations.

Please note: This shipping policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.